Fachbereich
Kurse der PSI-Akademie
K 946 E 

Titel
Dealing with conflicts in teams
Beschreibung

Target audience

Every PSI employee


Targets

  • Recognize conflict dynamics in groups
  • Know concrete action steps for conflict resolution
  • Improve your conversation techniques in moderating a difficult group situation

Content

  • Conflict diagnosis and how to recognize the main problem
  • Tools for moderating group conflicts
  • Solution focused problem solving techniques

Methods

  • Keynote speech
  • Individual and group exercises
  • Discussion

Location
PSI Education Center OSGA (room see Infopoint at the entrance)
 
Duration
1 day (08:30  - 16:30) - 8 lessons
 
Moderation
Andrea Munz
Kapuzinerweg 4a, 6006 Luzern
 
Further information
Philipp Hediger (Head of PSI Education Center), Tel. 2498, philipp.hediger@psi.ch


Questions with regard to registration
Birgit Kugler (PSI Education Center), Tel. 2500, birgit.kugler@psi.ch


Certificate
Certificate of completion

Number of participants
Minimum 6 / Maximum 16

Cancellation
see AGB


Vorkenntnisse / Vorbedingungen