Fachbereich
Kurse der PSI-Akademie
K 944 E 

Titel
Difficult conversations
Beschreibung

Target audience

Every PSI employee

Targets

  • Understand psychological dynamics of conflict situations
  • Know how to address difficults topics
  • Dealing with emotions

Content

  • How to structure difficult conversations
  • Dealing with opposition
  • Helpful tools to de-escalate conflicts

Methods

  • Keynote speech
  • Individual and group exercises
  • Discussion

Location
PSI Education Center OSGA (room see Infopoint at the entrance)
 
Duration
1 day (08:30  - 16:30) - 8 lessons
 
Moderation
Andrea Munz
Kapuzinerweg 4a, 6006 Luzern

Further information
Philipp Hediger (Head of PSI Education Center), Tel. 2498, philipp.hediger@psi.ch


Questions with regard to registration
Birgit Kugler (PSI Education Center), Tel. 2500, birgit.kugler@psi.ch


Certificate
Certificate of completion

Cancellation
see AGB


Number of participants

Minimum 6 / Maximum 16


Vorkenntnisse / Vorbedingungen